You can use the Support Portal in several ways:

1. Submit a support request or question related to a system that we support for you - no need to login, but you can if you want.  Click 'Submit a request'
2. Track/view previously submitted requests - you will need to login to do this.
3. Find answers and useful resources.  These will be added to over time.

For website related issue please provide the following information where possible:

• URL of the web page where the error is occurring.
• The type and version of browser you are using, e.g. Internet Explorer 10, Google Chrome 60, etc.
• The details of the error message if possible, e.g. copy/paste the error message text.
• Device details where the issue occurred, e.g. Windows 10 desktop PC, iPad mini, Galaxy 7, etc.
• Ideally...if you can repeat the issue, a list of steps that would allow us to recreate the problem.

For Quris and other mobile apps please provide the following information where possible:

• The name of the app.
• Device details, e.g. iPhone 6, Galaxy 7, etc.
• Device operating system details, e.g. iOS 10.3.3, Android 7.1.2, etc.
• Which screen the issue occurred on.
• What error message (if any) appeared.
• Ideally...if you can repeat the issue, a list of steps that would allow us to recreate the problem.